Best Office Chairs / Alan Desk Business Interiors
Refund & Return Policy
Answer the questions below to find your policy. Full terms follow.
Step 1 — How many chairs?
✕
2 or more chairs — all sales final. No returns on any multi-unit order. All Sales Final
→
1 chair — continue to Step 2.
Step 2 — What type of chair?
✕
Executive chair — all sales final. All Sales Final
✕
Conference chair — all sales final. All Sales Final
→
Ergonomic chair — continue to Step 3.
Step 3 — Is it an Allseating You or You Too?
$
No — $99 flat return fee, 30-day window. Fitting call offered. $99 Fee
→
Yes — continue to Step 4.
Step 4 — Is it all black?
$
No — $99 flat return fee, 30-day window. Fitting call required. $99 Fee
✓
Yes — free return, 30-day window. Fitting call required. Free Return
Free return
$99 flat fee
All sales final
How many chairs are you returning?
2 or more
All Sales Final
No returns on any
multi-unit order
multi-unit order
1 chair
What type of chair?
Executive
All Sales Final
No returns accepted
Speak with a specialist
before ordering
before ordering
Conference
All Sales Final
No returns accepted
Contact us before
ordering
ordering
Ergonomic
Allseating You or You Too?
No
$99 Flat Fee
30 days
$99 return fee
$99 return fee
Fitting call offered
Yes
Is it all black?
No
$99 Flat Fee
30 days
$99 return fee
$99 return fee
Fitting call required
Yes
Free Return
30 days
No fees
No fees
Fitting call required
Free return
$99 flat return fee
All sales final
Full Policy Terms
Before any ergonomic chair return: a 15-minute video fitting call with one of our specialists is required (or offered, depending on the chair). Most chairs feel wrong because the setup hasn't been dialed in — seat height, lumbar, armrest angle. We'll walk through it on a quick call. If the chair still isn't right afterward, we'll process your return immediately.
You & You Too — All Black, Qty of 1
- 30-day return window from delivery
- Free return shipping — no charge
- No restocking fee
- Fitting call required before return is processed
- Chair must be in original condition
- Refund within 5–7 business days of receipt
You & You Too — Other Colors, Qty of 1
- 30-day return window from delivery
- $99 flat return shipping fee
- No restocking fee
- Fitting call required before return is processed
- Chair must be in original condition
- Refund within 5–7 business days, minus $99 fee
All Other Ergonomic Chairs — Qty of 1
- 30-day return window from delivery
- $99 flat return shipping fee
- No restocking fee
- Fitting call offered (strongly recommended)
- Chair must be in original condition
- Refund within 5–7 business days, minus $99 fee
All Chairs — Qty of 2 or More
- All sales final on any multi-unit order
- No returns accepted regardless of chair type or color
- Damaged or incorrect items resolved at no cost — notify us within 3 days of delivery
Executive Chairs — All Quantities
- All sales final
- No returns accepted
- Specialist consultation available before purchase
- Damaged or incorrect items resolved at no cost — notify us within 3 days of delivery
Conference Chairs — All Quantities
- All sales final
- No returns accepted
- Questions about quantity, config, or fit? Contact us before ordering
- Damaged or incorrect items resolved at no cost — notify us within 3 days of delivery
When a Return Cannot Be Accepted
- Order contains 2 or more chairs of any type
- Chair returned outside the 30-day window
- Chair shows damage from misuse or excessive wear
- Chair is missing original parts or hardware
- Fitting call was not completed prior to return request (where required)
To start a return or schedule a fitting call:
Email cs@bestofficechairs.com with your order number. A real person responds — typically within one business day.
Mail: Best Office Chairs, 162 N La Brea Ave, Los Angeles, CA 90036