Best Office Chairs - Terms & Conditions
THE TERMS AND CONDITIONS BELOW APPLY TO ORDERS PLACED ON OUR WEBSITE
PRICES AND PROMOTIONS
All discounts and prices are subject to change without notice. Prices are those in effect at the time of order placement. Promotion codes cannot be applied retroactively.
Any promotional discount codes offered must be entered at the time of purchase on bestofficechairs.com. Promotion codes cannot be applied retroactively.
ORDER CHANGES AND CANCELLATIONS
Most orders are submitted for production as soon as the order is placed. Please call us immediately if you would like to cancel or modify your order. We will make every effort to cancel or modify your order before it enters into production, but if the order has already entered into production or shipped, the returns policy will apply.
If you have critical changes to your order, we highly recommend you call us at 323-852-3210 for immediate service.
SHIPPING AND DELIVERY
All shipments with the exception of Keilhauer products are shipped via UPS / FedEx ground. It is very important that the delivery address is a secure location where someone will be present to receive the shipment. All shipments are sent with a signature request for proof of delivery.
DELIVERY ISSUES
1. Reporting Delivery Issues:
a. Any delivery issues must be noted at the time of delivery.
b. To address delivery concerns, report to the carrier and Best Office Chairs by sending an email to cs@bestofficechairs.com, including your order number.
c. Claims for shortages, errors, etc., must be made via email within 24 hours of delivery. Failure to do so waives the right to make such a claim.
2. Freight Claims:
a. Best Office Chairs will handle all freight claims.
b. To receive credit, customers must cooperate and assist in the procedures outlined by the carrier and Best Office Chairs.
3. External Damage:
a. External damage refers to visible damage to the shipping container at the time of delivery, resulting in internal damage to package contents.
b. Full credit for returned products requires customers to note damage on the delivery receipt at the time of delivery. Include as much detail as possible (e.g., number of cartons, type of damage).
c. Send an email to cs@bestofficechairs.com immediately (within 24 hours from delivery) with your order number, product information, details, and photos of the issue.
4. Delivery Shortages:
a. A delivery shortage is defined as missing packages (whole boxes or pallets) within a shipment upon delivery.
b. If there is a delivery shortage, note it at the time of delivery on the freight bill.
c. Send an email to cs@bestofficechairs.com immediately (within 24 hours from delivery) with your order number, product information, and details of the delivery shortage.
d. Upon review of eligible claim(s), a replacement order will be processed.
5. Concealed Damage/Loss:
a. Concealed damage/loss is defined as internal damage to package contents or missing items not visible at the time of delivery.
b. If there is concealed damage or loss, retain merchandise in the original packaging.
c. Send an email to cs@bestofficechairs.com immediately (within 24 hours from delivery) with your order number, product information, details, and photos of the issue.
d. Upon review of eligible claim(s), a replacement order or credit will be processed.
RETURN POLICY
In order to provide competitive pricing, return requests based on “No longer needed / or wanted” and “I don’t like how it feels” are handled on a case by case basis and will incur a 35% restocking fee if approved. Shipping charges to send the chair back to our warehouse will be deducted from your refund. Although it is unlikely for this to happen since we only have top office chairs, you need to keep this in mind.
What’s not returnable?
- Bulk orders – Quantity of 4 and greater
- Chairs made by Keilhauer
The guidelines below apply to all returns, however some brands have other rules that apply:
- An RMA number is required for all returns. Please do not return any items without first receiving your RMA number. RMA number must be requested within 10 days of receipt of product.
- You’ll be responsible for shipping the chair to the return address provided with the RMA number.
- All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
- Return approvals can take 3-6 business days. Once approved, return instructions will be sent via email
- Returns are usually processed within 3 business days of receiving the item. A refund will be issued once the item has been inspected. A typical refund can take up to 5 days to be processed by your credit card provider.
- We are not responsible for returns that are lost or damaged in transit, you will be responsible for filing a shipping claim.
- Return requests after 7 days will be automatically declined.
Errors by Best Office Chairs or our vendors
If we made an error or if our vendor made an error we promise to make it right.
We will offer:
- Full refund (As soon as incorrect product is shipped back at our expense).
- Deep discount on wrong product if you wish to keep it.
- Exchange for correct product.
Warranty
Warranties are available to the original end-user customer only and are non-transferable.
Each product page specifies the warranty of that product. These warranties do not apply to normal wear and tear or damage caused by accident, neglect, product abuse, misuse and/or failure to follow instructions relating to the product’s installation or intended use, and users that exceed the weight limit capacity.
All manufacturers warrant the fabric / cushions / arm pads / and casters for 5 years.
SUBMITTING A WARRANTY REQUEST
In the event a product or product part is found to be defective in material or workmanship during the warranty period, and Best Office Chairs receives notice of the defect within the warranty period via email to cs@bestofficechairs.com, we will determine if the defect is covered under warranty. To submit a warranty request, send an email to cs@bestofficechairs.com and include your original order information.
Best Office Chairs, at its option, may replace or repair the defective product or product part determined to be under warranty with the same or comparable product or product part as determined by Best Office Chairs. Please note that the performance of any repair or replacement does not renew or extend the warranty period.
By accepting Best Office Chairs repair services, you agree to the following:
Best Office Chairs is not liable for any damage to property.
All valuables need to be removed from the space where installation occurs.
All animals need to be removed from areas where installation will occur.
Exclusions and Limitations:
Best Office Chairs warrants that, at the time of the customer’s receipt, the product will be in good working order and free from defects in materials and workmanship for the duration of the warranty term, as set forth above.
These warranties do not apply to normal wear and tear or damage caused by accident, neglect, product abuse, misuse, and/or failure to follow instructions relating to the product’s installation or intended use.
Best Office Chairs will not be responsible for damage due to service, maintenance, modifications, or tampering by anyone other than a Best Office Chairs authorized representative. We will not be responsible for injury or damage caused by or associated with the installation and/or use of products in any manner other than in strict conformance with the instructions set forth in its installation manuals and instruction sheets and/or product literature.
These warranties do not cover damage caused by a carrier or transportation of the product from one location to another, or alterations made by the owner. Best Office Chairs does not warrant damages or defects to the products under the following conditions: an Act of God, damage from electrical power problems, usage of parts or components not supplied by Best Office Chairs, failure to perform preventative maintenance, or damage caused by peripherals not supplied by Best Office Chairs.
EXCLUSIVITY OF PURCHASER'S REMEDIES AND LIMITATION OF LIABILITY
The remedies available to the Purchaser as outlined herein are exclusive, and the liability of Best Office Chairs concerning any breach of this agreement or any contract entered into between the parties herein shall not exceed the price of the product or part on which such liability is based.
In no event shall Best Office Chairs be liable to the Purchaser for any special, collateral, incidental, or consequential damages, whether caused by Best Office Chairs’ negligence or otherwise. The remedies expressly provided herein are the Purchaser’s sole remedies for any failure of Best Office Chairs to comply with its obligations regarding the workmanship of its products.
Correction of any nonconformity, in the manner and for the period specified, shall constitute complete fulfillment of all liabilities of Best Office Chairs concerning or arising out of the product provided hereunder.